IJ46226: "THE PERSON DOES NOT EXIST OR IS NOT ACTIVE" ERROR WHEN PR LINE IS CREATED FROM REORDER BY AN USER HAVING DIFFERENT USERID AND P

APAR status

• Closed as program error.

Error description

• DESCRIPTION:
  
  The Reorder process is not creating a PR when the user has a
  different USERID than the PERSONID. The ENTERBY field is
  populated with USERID if a PR Line is created from a Reorder.
  The same field is populated with a PERSONID when the PR Line is
  created manually
  
  STEPS TO REPRODUCE:
  1. Log in with an user having USERID different than PERSONID
  2. Go to Inventory
  
  3. Search for any item valid for reorder, with reorder tick box
  checked in Reorder Details
  4. More Actions, Reorder -> Reorder Items
  5. Check tick box Ignore Reorder Point? and uncheck Run in
  Background Mode? In Reorder Items dialog
  6. Click Reorder button
  
  RESULT:
  
  Reorder results shows that no PR has been generated and
  "BMXAA3097E - The person does not exist or is not active"
  message is written in the logs
  
  REPORTED IN VERSION:
  Tivolis process automation engine 7.6.1.3
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The PRLINE.ENTERBY is set to USERID instead of PERSONID when *
  * the PR is created during the reorder process.                *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be included in a future Release
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SCHEDULE

• Fixed component ID

  5724R46SE

Applicable component levels