IJ46215: IN THE WORK ORDER TRACKING APPLICATION, ASSET FIELD HOVER ASSET DETAILS DIALOG DISPLAYS INFORMATION FROM INCORRECT SITE.

APAR status

• Closed as program error.

Error description

• Problem Description:
  The issue occurs when "Enable Repair Facilities" option is
  selected and there are duplicate Asset numbers in different
  Sites.
  
  STEPS TO REPRODUCE:
  
  1. Go to Organizations application.
  
  2. Bring up EAGLENA Organization.
  
  3. From More Actions menu, select Work Order Options > Other
  Organization Options.
  
  4. In Other Organization Options dialog, select "Enable Repair
  Facilities?" option and click OK.
  
  5. Go to Profile > Default Information, and set Default Insert
  Site to BEDFORD.
  
  6. Go to Assets application.
  
  7. Create a new Asset record as the following and change its
  Status to Operating:
  Asset: ASSETX
  Description: BEDFORD Asset
  Location: EAST
  
  8. Go to Profile > Default Information, and set Default Insert
  Site to MCLEAN.
  
  9. Go to Assets application.
  
  10. Create a new Asset record as the following and change its
  Status to Operating:
  Asset: ASSETX
  Description: MCLEAN Asset
  Location: OFF-5-12
  
  11. Go to WO Tracking application.
  
  12. Create a new WO against ASSETX from MCLEAN Site.
  
  13. Save the WO.
  
  14. Hover over the Information icon in the Asset field.
  
  RESULTS:
  Asset Details dialog displays the information on the Asset from
  BEDFORD Site. This is the issue.
  
  EXPECTED RESULTS:
  Asset Details dialog should display the information on the Asset
  from MCLEAN Site instead.
  
  REPORTED IN VERSION:
  IBM Maximo Asset Management 7.6.1.3
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IN THE WORK ORDER TRACKING APPLICATION, ASSET FIELD HOVER    *
  * ASSET DETAILS DIALOG DISPLAYS INFORMATION FROM INCORRECT     *
  * SITE                                                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 8.x Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ASSETS

• Fixed component ID

  5724R46AS

Applicable component levels