IJ40848: BIRT REPORT DISPLAYS BLANK OUTPUT DUE TO EMOJI

APAR status

• Closed as program error.

Error description

• PROBLEM DESCRIPTION:
  
  BIRT report displays blank output due to emoji
  
  STEPS TO REPRODUCE:
  
  1 Open the Anywhere Service Request app on a mobile device and
  create a new service request
  2 In the Summary field, enter some text and an emoji. Save the
  record.
  
  3 In Maximo (Desktop), open the Service Request application and
  select the same service request record
  4 The Summary field is displaying the text and the emoji.
  5 Select 'Create / Work Order' action
  6 Open the Work Order Tracking application and select the work
  order generated from service request
  7 The Description field is displaying the text and the emoji
  from the SR, like on the desktop Service Requests application.
  8 Select 'Run Reports' action, select 'Work Order Details' and
  select 'Immediate' option
  9 The BIRT Report Viewer screen opens in a new browser window
  
  
  ACTUAL BEHAVIOUR:  Report content is blank (only the
  navigation bar is displayed).
  EXPECTED BEHAVIOUR: Report should display
  
  
  REPORTED IN VERSION:
  Maximo Asset Management 7.6.1.2
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * BIRT Reports display blank output when emojis are present in *
  * description.                                                 *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 8.x Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO REPORTIN

• Fixed component ID

  TIVOREPTS

Applicable component levels