IJ40334: MISMATCHING USER AND PERSON ID'S IN MAXIMO WILL STOP WORK CENTERFROM SHOWING WHO UPDATED THE LOG WITH A COMMENT.

APAR status

• Closed as program error.

Error description

• If the Users record User and Person field have mismatched
  values, Maximo will not display the name of the user when they
  update a comment in the service request application in work
  center.
  
  
  STEPS TO REPRODUCE:
  
  If we do not already have a user with a mismatched person id,
  one will need to be created.
  
  1. Create a new user and provide a user name, tab.
  
  2. A pop up will ask if a Person record should be created, say
  yes.
  
  3. In the person field, make sure to change the name so it does
  not match the user name. Add all other needed information and
  save.
  
  4. Log into maximo as Maxadmin and create a new service request
  and add a comment to it as needed, check visible and save.
  
  5. Log into maximo as the different user created earlier and
  add a comment to the same service request created earlier.
  
  6. Open work center and access the inspection center and bring
  up the SR created earlier and look at the comments. When we
  hover over the comment add by the user with the mismatched user
  name and person id their name is not shown in the application.
  
  RESULTS:
  
  Only the Maxadmin entry is showing as their user id and person
  id match. Since the new user has mismatching records the comment
  does not show who created.
  
  
  EXPECTED RESULTS:
  
  That the name of user would be shown like the other entry that
  was made.
  
  
  Reported in Version:
  
  
  Tivoli's process automation engine 7.6.1.2 with IBM Maximo Asset
   Management Work Centers 7.6.0.4
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users who have access to ServiceRequest Application in Work  *
  * Center.                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * If the Users record User and Person field have mismatched    *
  * values, Maximo will not display the name of the user when    *
  * they update a comment in the service request application in  *
  * work center.                                                 *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be contained in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels