IBM Support

IJ35855: AFUTIL.EXE HANGS AND NOT ALLOWING TO CONFIGURE THE ITCAM EXCHANGE AGENT

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APAR status

  • Closed as program error.

Error description

  • Child Case Number: TS007346217
    Parent Case Number : TS007345494
    
    Severity: 2
    COMP ID  : 5725U05ES
    
    Abstract: AFUtil.exe hangs and not allowing to configure the
    ITCAM Exchange Agent
    
    Environment:
    All supported MS Exchange Server versions.
    All supported ITM MS Exchange agents.
    
    
    Problem Description: Configuration panel is not getting launched
    as agent tries to access active directory using LDAP query
    function and never returns.
    
    
    Impact: Agent installation hangs during configuration phase.
    
    Workaround:
    Not applicable. We have provided 2 test fixes to resolve this
    issue.
    

Local fix

  • Local Fix:
    NA
    
    Related Files and Output:
    None
    

Problem summary

  •  Satish A12:00AFUtil.exe hangs and not allowing to configure the
     ITCAM Exchange Agent.
    

Problem conclusion

  • A formal fix is provided in the release 631 FP19.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ35855

  • Reported component name

    MON AGENT EXCH

  • Reported component ID

    5725U05ES

  • Reported release

    631

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-10-29

  • Closed date

    2022-05-18

  • Last modified date

    2022-05-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    MON AGENT EXCH

  • Fixed component ID

    5725U05ES

Applicable component levels

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"IBM Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"631"}]

Document Information

Modified date:
19 May 2022