IJ35772: STUCK REPORTS LEADS TO BROS REPORTS SERVER CRASH AT PEAK USAGE HOURS

APAR status

• Closed as duplicate of another APAR.

Error description

• On clustered/ load balanced server, when one report gets stuck
  in the queue, other report requests to the same instance gets
  stuck and the users face 'Report Requests Overload' issue.
  
  
  
  STEPS TO REPRODUCE:
  
  At peak hours hundreds of BIRT reports are being executed.
  During these hours the JVMS are going down and causing issues
  for the users.
  
  
  RESULTS:
  
  This results in users getting the following error messages
  around the same time:
  
  1. A large number of reports are processing at this time/ Submit
  your report at a later time or schedule your report so that it
  can be automatically processed and emailed to you"
  
  2. " The server has encountered an unknown error. Reload the
  application and try again. If the problem persists, contact your
  system administrator".
  
  3. Direct print says: "Report failed to execute. Report
  Overload."
  
  EXPECTED RESULTS:
  
  
  No stuck reports and stability of Reports JVM server.
  
  
  PRODUCT VERSION:
  
  Tivoli's process automation engine 7.6.1.1 Build 20190514-1348
  DB Build V7611-365
  

Local fix

• Clear the reportjob table with the stuck entries temporarily
  resolves issue.
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is a duplicate of IJ35725
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels