IBM Support

IJ35433: WINCOLLECT AGENT UPDATE CAN FAIL WHEN AN OLDER AGENT_VERSION FILE EXISTS

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APAR status

  • Closed as program error.

Error description

  • When using WinCollect 7 in managed configuration, an autoupdate
    deploy script fails to start an agent update if the
    agent_version file of a lower version exists in any of these
    locations:
    /store/tmp/72/WINCOLLECT/agent_version
    /store/tmp/73/WINCOLLECT/agent_version
    /store/tmp/74/WINCOLLECT/agent_version
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  •   When using WinCollect 7 in managed configuration, an
    autoupdate
    deploy script fails to start an agent update if the
    agent_version file of a lower version exists in any of these
    locations:
    /store/tmp/72/WINCOLLECT/agent_version
    /store/tmp/73/WINCOLLECT/agent_version
    /store/tmp/74/WINCOLLECT/agent_version
    

Problem conclusion

  • The issue was fixed in WinCollect 7.3.1 patch 1
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ35433

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-10-06

  • Closed date

    2022-08-25

  • Last modified date

    2022-08-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
25 August 2022