IJ33742: NO LONGER ABLE TO ADD FILE ATTACHMENTS TO WORK ORDERS WHEN USING AN IPAD OR IPHONE AFTER 7612 IFIX

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  
  No longer able to add file attachments to work orders when using
  an iPad or iPhone after 7612 IFIX.
  
  
  PROBLEM:
  
  Users are no longer able to add file attachments to work orders
  when using an iPad or iPhone (tried with Safari, Chrome and
  Firefox).
  
  It works when using Windows laptop with Chrome.
  
  The problem appears when the user select the file to be
  uploaded.
  The following message is shown:
  
  "The file unknown is not valid or not in the selected directory.
  Provide a valid file name and try again."
  
  
  PERFORMANCE ISSUE: No.
  
  STEPS TO REPRODUCE:
  
  Login to Maximo using an iPad or iPhone device
  Go to any app with doclinks like Asset, Locations or Work Order
  Open any record
  Try to add a new file
  From the dialog click Select Files -> Photo Library or Browse
  Choose a picture or document from the device gallery
  Add a name and description
  Click OK
  The following message is shown:
  
  "The file unknown is not valid or not in the selected directory.
  Provide a valid file name and try again."
  
  
  CURRENT ERRONEOUS RESULT:
  
  The file is not uploaded to the Maximo record.
  
  EXPECTED RESULT:
  
  The file should be uploaded to the Maximo record.
  
  ENVIRONMENT (SYSTEM INFO):
  
  Tivoli's process automation engine 7.6.1.2-IFIX20210323-1206
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-20
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * N/A                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * NO LONGER ABLE TO ADD FILE ATTACHMENTS TO WORK ORDERS WHEN   *
  * USING AN IPAD OR IPHONE AFTER 7612 IFIX                      *
  ****************************************************************
  

Problem conclusion

• Backed out changes from APAR IJ24811.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels