IJ33470: TOTAL OUTSTANDING FIELD IN WORK ORDER (SP) IS NOT PROPERLY UPDATED

APAR status

• Closed as program error.

Error description

• STEPS TO REPLICATE:
  
  1 Login as WILSON
  
  2. Change default insert site for WILSON to WOKING
  
  3. Create a new Customer Agreement named TEST02
  
  4. Select customer GALILEO (Change currency from EUR to GBP for
  ease of replication)
  
  5. Goto tab Price schedules
  
  6. In the table for price schedules, click new row to add a new
  price schedule. Name it PS01 and set Applies to: WORKORDER and
  Ranking: 10 and tick checkbox Bill approved Work?.
  
  7. Save the Customer Agreement
  
  8. Change the status to APPR.
  
  9. Goto Locations (SP) and create a new location called LOC01
  with type OPERATING and primary customer GALILEO.
  
  10. Goto Work Order Tracking (SP)
  
  11. Create a new work order WO01 and select location LOC01
  
  12. Select action "Select / Deselect Price Schedule" and in the
  dialog click new row.
  
  13. In the new dialog, select price schedule TEST02:PS01 and
  click OK.
  
  14. Change status to APPR.
  
  15. On the Actuals tab, create a fee and charge transaction. Set
  type to Management and line price to 100 and save work order
  
  16. Check that the transactions has the flag Unbilled
  transaction checked
  
  17. Check also under the tab Customer Billing that the work
  order has the Unbilled transactions checked and Total
  Outstanding field is 100.
  
  18. Run action Customer Billing --> Create Customer Bill
  
  19. Reload work order and verify that the Total Pending field
  
  on the Customer Billing tab is 100
  
  20. Go to the Customer Billing (SP) application and open the
  newly created Bill batch.
  
  21. Change the Bill Batch Line status to APPR and then advance
  the bill batch record all the way to status BILLED
  
  22. Go back to Work Order Tracking (SP) application and open the
  work order WO01 created in previous steps.
  
  23. Create a new fee and charge transaction. Set type to
  Management and line price to 200 and save work order
  
  24. Run action Customer Billing --> Create Customer Bill
  
  25. Reload work order and verify that the Total Pending field on
  the Customer Billing tab is 200
  
  26. Go to the Customer Billing (SP) application and open the
  newly created Bill batch
  
  27. Change status to CANCELLED
  
  28. Open the Work Order Tracking (SP) application, go to the
  work order WO01 created in previous steps and select the
  Customer Billing tab.
  
  29. Look at the field Total Outstanding.
  
  RESULT:
  Value is 0.
  
  EXPECTED RESULT:
  Expected value is 200 as we cancelled the Bill Batch in Step 27.
  
  
  PRODUCT:
  SP7634
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Maximo for Service Providers users                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * TOTAL OUTSTANDING FIELD IN WORK ORDER (SP) IS NOT PROPERLY   *
  * UPDATED                                                      *
  ****************************************************************
  

Problem conclusion

• A fix was created to update the field as expected
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SERVICE PROVIDE

• Fixed component ID

  5724R46SV

Applicable component levels