APAR status
Closed as program error.
Error description
Environment: Reported Release: 630 FP7 Unix OS agent (could be 6.30 FP4 and higher) This can potentially also occur for the UNIX, Linux, and Windows OS Agents Problem Description: When using the Scripting feature, the script results are not displayed and the fcp_daemon is continually restarted. This is not a common condition and is dependent on the length of data returned from the script and the number of attributes. Related Files and Output: In the OS Agent RAS1 log, with tracing at ERROR the following message is displayed: (60CC960D.0000-3C:factorycustomprovidertemplate.cpp,2999,"facto ryProviderCPCICheckThread")WARNING: timeout waiting on CPCI requ restarting fcp_daemon. Now: '1624020493', previous timeout: '1624020493' (-1 means no timeout) In the agent RAS1 log with tracing at (UNIT:clientsocket ALL), the following message will appear: (Wed Jun 16 07:43:56 2021.007A-5:clientsocket.cpp,290,"ClientSocket::receive") Did not find newline, continue reading
Local fix
N/A
Problem summary
When using the Scripting feature, the script results are not displayed and the fcp_daemon may be continually restarted. When using the Scripting feature, the script results are not displayed and the fcp_daemon is continually restarted. This is not a common condition and is dependent on the length of data returned from the script and the number of attributes. The issue can occur on the Monitoring Agent for UNIX OS, Linux OS, or Windows OS.
Problem conclusion
The issue occurs when the data combined with the xml tags that fcp_daemon returns to the OS Agent reaches a specific length. The data ends up being not properly formatted and so the OS Agent believes the fcp_daemon is not responsive so it might try to restart the daemon. The code has been updated to address the issue. The fix for this APAR is contained in the following maintenance packages: | service pack | 6.3.0.7-TIV-ITM-SP0009
Temporary fix
Modify the script to return slightly more or less data.
Comments
APAR Information
APAR number
IJ33315
Reported component name
ITM AGENT UNIX
Reported component ID
5724C040U
Reported release
630
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-06-18
Closed date
2022-01-04
Last modified date
2022-01-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
ITM AGENT UNIX
Fixed component ID
5724C040U
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
08 March 2023