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IJ33138: QRADAR UPGRADE PRETEST CAN FAIL ON THE RAMCHECK DUE TO KB VALUE BEING RETURNED

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APAR status

  • Closed as Permanent restriction.

Error description

  • The QRadar upgrade pretest can fail on the ramcheck when
    dmidecode -t 17 size returns in KB as the patch pretest is
    expecting a MB or GB value.
    This behavior has been seen when run on Hyper-V environments.
    Messages similar to the following might be visible when this
    issue occurs:
    Traceback (most recent call last):
     File "/media/updates/pretests/ramcheck.py", line 181, in
    <module>
       system_ram = getSystemMemory()
     File "/media/updates/pretests/ramcheck.py", line 24, in
    getSystemMemory
       raise Exception('Unrecognizable size unit:
    {0}'.format(units))
    Exception: Unrecognizable size unit: KB
    [ERROR](-i-testmode) Patch pretest 'Minimum RAM Check' failed.
    (ramcheck.py)
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • No current plan for this item but we will revisit if any further
     customer issue is raised.
    

Problem conclusion

  • No current plan for this item but we will revisit if any further
     customer issue is raised.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ33138

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    741

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-06-10

  • Closed date

    2021-08-11

  • Last modified date

    2021-08-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"741"}]

Document Information

Modified date:
12 August 2021