IJ32225: BIM VIEWER ERROR MESSAGE WHEN CLICKING ON "SELECT RECORDS" CHECKBOX FROM APPLICATION LIST SCREEN

APAR status

• Closed as program error.

Error description

• PROBLEM:
  
  Table header controls missing in Locations List
  View.
  When you query for 200 or lest records in the Locations
  View List, then click Select Records, if there are more than 90
  (?) records, the Table Header controls disappear.
  
  In my test I
  used a query and filter to limit to 184 records and had this
  issue. If I reduced to 86 records, the table header controls
  displayed correctly Tested with 154 records and it was ok, but
  when trying with 194 (filtered with type = operating and labor)
  the headers showed up but I received the following error part
  way down the screen.
  
  No viewer is installed. You can download
  the Autodesk BIM260 plug-in from ISM or you can acquire a
  viewer from a 3rd party viewer vendor.
  
  
  PERFORMANCE ISSUE:
  No.
  
  STEPS TO REPRODUCE:
  
  1) go to locations application list
  screen
  2) filter on the Type column for operating and labor. On
  my demo instance this returned 193 records
  3) Click on the
  "Select Records" checkbox at the bottom of the screen
  4) Scroll
  up the list of records towards the top and you will see the a
  white section with the following error:
  No viewer is installed.
  You can download the Autodesk BIM260 plug-in from ISM or you
  can acquire a viewer from a 3rd party viewer vendor.
  
  In the
  client's case it caused the header controls to not be
  seen.
  
  Issue also reproduced in Assets application by setting
  filter that returned 170 records and then clicking on Select
  Records.
  
  
  CURRENT ERRONEOUS RESULT:
  No viewer is installed
  error message. (BIM plug-in)
  
  
  EXPECTED RESULT:
  No error
  message
  
  
  ENVIRONMENT (SYSTEM INFO):
  
  Tivoli's process
  automation engine 7.6.1.1-IFIX20200324-1612 Build 20190514-1348
  DB Build V7611-365 HFDB Build HF7611-06
  
  and
  
  Tivoli's process
  automation engine 7.6.1.2-IFIX20210104-1913 Build 20200715-0100
  DB Build V7612-284 HFDB Build HF7612-15
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Maximo users using BIM                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Hidden offset negative value must be large enough such that it
  does not display when the user checks Select Records on a large
  result set. Fixed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels