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IJ32105: .MSG ATTACHMENTS SENT TO ICD VIA EMAIL ARE NOT ATTACHED TO TICKETS

Abstract

When a .msg attachment is sent in an email that creates a ticket via email listener this attachment is not attached to

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761"}]

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Modified date:
27 July 2026