IJ31603: GRAPHICAL WORK WEEK

APAR status

• Closed as program error.

Error description

• In the Graphical Work Week (GWW) application changing a start
  date to be over a week after the Work List ends, causing it to
  hang, displaying the Processing message until you click on
  Refresh Work List.
  When it happens this was shown in the debug section at the
  bottom of the Graphical View tab:
  [0] g8973: Cannot update row with id='INFO', the row not found
  [0] g8973: Error result '-10' received from server from
  Upload_Url='XXXX/maximo/ui/ma
  ximo.jsp?uisessionid=5&csrftoken=hllkk3b8ovd0232fq5cc97mnrd&curr
  entfocus=md86fe08f_ns_menu_REFRESH_OPTION_a&scrollleftpos=0&loca
  lStorage=true&scrolltoppos=0&requesttype=HIGHASYNC&responsetype=
  json&events=%5B%7B%22type%22%3A%22event_fetch%22%2C%22targetId%2
  2%3A%22schacm_workview_viewer_miniapp-miniapp_miniapp%22%2C%22va
  lue%22%3A%22%22%2C%22requestType%22%3A%22HIGHASYNC%22%2C%22appna
  me%22%3A%22GWORKASSIGN%22%2C%22projectid%22%3A%22118%22%2C%22mxe
  ventname%22%3A%22async_upload_changes%22%7D%5D';;
  Clicked Refresh and date was changed and could proceed.
  STEPS TO REPRODUCE:
  1. Create a new work order with duration 6 and one Planned Labor
  row.
  2. Add a task to the new work order with duration 6 and one
  Planned Labor row.
  3. Go To GWW and create a new Work List for that new work order.
  4. Give it a Start Date of Monday of next week.
  5. Give it an End Date of 2 weeks ahead.
  6. Check the Include Work Orders Without Dates? checkbox.  When
  you check that checkbox a question mark in a circle will appear
  next to it.   Click on it and then click OK to fully implement
  the Include Work Orders Without Dates? check-box.
  7. Save and click on the Graphical View tab
  8. Use the calendar icon in the Start Date column to select a
  date one week beyond the end of the Work List.
  RESULTS:
  The 'Processing...' message box appears and never goes away.
  Maximo looks like it is hung but it is not, you can click on
  almost anything to proceed.   For example click on Refresh Work
  List.   The 'Processing...' message box clears and the
  Graphical View tab repaints.   You will see the new date you
  selected for the Start Date.
  EXPECTED RESULTS:
  A message should appear telling you that you cannot move the
  date beyond the end of the Work List.
  REPORTED IN VERSION:
  7612 with IFix 006
  

Local fix

• Click on Refresh Work List and you will see the date changed
  and you will be able to keep working.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Scheduler users                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * GRAPHICAL WORK WEEK - CHANGING A START DATE TO BE OVER A     *
  * WEEK AFTER THE WORK LIST ENDS LOOKS LIKE IT HANGS            *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following
  maintenancepackage:
  Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SCHEDULE

• Fixed component ID

  5724R46SE

Applicable component levels