IJ31235: ANYWHERE DOES NOT REAUTHENTICATE WHEN USING LDAP AFTER LTPA TOKEN HAS EXPIRED.

7.6.4.0-TIV-MAXANY-IFIX004
7.6.4.0-TIV-MAXANY-IFIX003

APAR status

• Closed as fixed if next.

Error description

• PROBLEM:
  Anywhere 7.6.4 app does not reauthenticate to Maximo
  after the LTPA token has expired. This causes all communication
  to Maximo to create a false positive and does not send or
  receive any date.
  
  PERFORMANCE ISSUE:
  N/A
  
  STEPS TO
  REPRODUCE:
  1. Log in to Anywhere with LDAP enabled.
  2. Let
  device sit for 2 hours (or until LTPA token has expired).
  3.
  Try and create a work order or update a record.
  4. Data does
  not sync to Maximo, or work order does not get WO
  number.
  
  CURRENT ERRONEOUS RESULT:
  When trying to sync to
  Maximo after expiration, no data syncs and it will show an LTPA
  token expiration error in Maximo logs.
  Anywhere app does not
  show offline symbol (ping request to Maximo uses an unsecured
  context and returns 200).
  
  EXPECTED RESULT:
  Anywhere app to
  reauthenticate andd communicate/sync with Maximo.
  
  ADDITIONAL
  INFO:
  N/A
  
  ENVIRONMENT (SYSTEM INFO):
  Maximo
  7.6.1.1+
  Anywhere 7.6.4
  
  LOCAL FIX: N/A
  
  SECURITY IMPACT (Y/N):
  N
  

Local fix

• N/A
  

Problem summary

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels