IBM Support

IJ30906: CHECK POINT HTTPS DEVICE ADAPTER FAILS TO BACKUP DUE TO INCORRECT IP ADDRESS

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APAR status

  • Closed as program error.

Error description

  • A Check Point HTTPS device adapter backup fails when the IP
    address of the device's interface is the same as the IP address
    of the Check Point security management server from which it was
    discovered and not the main IP address of the device.
    When this issue occurs, the adapter backup log contains a
    message similar to the following:
    "Check this device was not discovered from the multi-domain
    server IP."
    

Local fix

  • No workaround available.
    APARs identified with no workaround may require a software
    delivery to resolve. This reported issue will be considered for
    a future release and administrators can subscribe to the APAR
    to get updates by clicking on the Subscribe button on the right
    side of this page or ask a question about this APAR in our
    Support Forums.
    https://ibm.biz/qradarforums
    

Problem summary

  • QRADAR-QRM-ADAPTER-BUNDLE-2021.04-09155130
    
    This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2021.04-09155130 (Adapters Bundle 17)
    

Problem conclusion

  • QRADAR-QRM-ADAPTER-BUNDLE-2021.04-09155130
    
    This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2021.04-09155130 (Adapters Bundle 17)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ30906

  • Reported component name

    QR RISK MANAGER

  • Reported component ID

    5725QRMSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-02-16

  • Closed date

    2021-05-19

  • Last modified date

    2021-05-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR RISK MANAGER

  • Fixed component ID

    5725QRMSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQQU","label":"IBM Security QRadar Risk Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
20 May 2021