IJ29677: IN THE QUICK REPORTING APPLICATION, TIME ZONE CONFLICT IN THE START AND STOP TIMER.

APAR status

• Closed as program error.

Error description

• Problem Description:
  The issue occurs when the Maximo servers and users are located
  in different time zones.
  
  In this scenario, please consider the following:
  - Both Maximo app and database servers' time zones are set as US
  Eastern.
  - The Site record is associated to time zone US/Hawaii - (GMT
  -10 DST/N) Hawaii Standard Time.
  - In the Maximo Users application, for the user in question, the
  time zone is set as US/Hawaii - (GMT -10 DST/N) Hawaii Standard
  Time.
  - In the user client machine, the Time Zone is set as
  (UTC-10:00) Hawaii.
  
  STEPS TO REPRODUCE:
  
  1. Login to Maximo as maxadmin.
  
  2. Add Start and Stop Timer to Quick Reporting app following the
  technote below:
  https://www.ibm.com/support/pages/adding-start-and-stop-timer-qu
  ick-reporting
  
  3. Using Application Designer, make both WORKORDER.ACTSTART and
  WORKORDER.ACTFINISH fields visible in Quick Reporting
  application.
  
  4. Go to Organizations application.
  
  5. Bring up EAGLENA Organization and add a new Site (SITE3) to
  that Organization.
  
  6. Associate the Time Zone US/Hawaii to SITE3 and save it.
  
  7. Go to Users application.
  
  8. Create a new user (USER3) associated to MAXADMIN Group and:
  Person: USER3
  Display name: user3
  Default Insert Site: SITE3
  Time Zone: US/Hawaii
  
  9. Go to Labor application.
  
  10. Create a new Labor named USER3 associated to PERSON3 and any
  valid Craft.
  
  11. Login to Maximo as user3.
  
  12. Go to Quick Reporting application.
  
  13. Create a new WO record and save it.
  Note that the system sets WORKORDER.ACTSTART field correctly. In
  this example, 11/25/20 11:05 AM (Hawaii time).
  
  14. Wait for 5 minutes, then from Common Actions menu, select
  Start Timer.
  
  RESULTS:
  At this point, the system sets WORKORDER.ACTSTART field wrongly
  to 11/25/20 06:10 AM.
  
  EXPECTED RESULTS:
  The WORKORDER.ACTSTART field should remain 11/25/20 11:10 AM
  (Hawaii time). Since the WORKORDER.ACTSTART is earlier than the
  new LABTRANS.STARTTIME, the ACTSTART should not change. The new
  Labor should have a LABTRANS.STARTTIME of 11:10 AM (Hawaii
  time).
  
  REPORTED IN VERSION:
  IBM Maximo Asset Management 7.6.1.2
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IN THE QUICK REPORTING APPLICATION, TIME ZONE CONFLICT IN    *
  * THE START AND STOP TIMER.                                    *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels