IBM Support

IJ28820: DEPLOY FUNCTION CAN BE SLOW TO COMPLETE AND APPS CAN FAIL TO LOAD AFTER IPTABLES RESTART ON A CONSOLE UNDER HEAVY LOAD

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APAR status

  • Closed as program error.

Error description

  • Docker rules can fail to be restored after a restart of
    iptables on a console appliance under heavy load (high event
    processing, high CPU usage, ariel searches, system activity,
    etc.).
    When this occurs, multiple issues within QRadar can be
    experienced.
    For Example:
    1) Performing a "Deploy" function can take longer than expected
    to complete.
    2) QRadar Apps can fail to load.
    Messages similar to the following might be visible in
    /var/log/messages when this issue occurs:
    hostname systemd[1]: Stopping IPv4 firewall with iptables...
    hostname preserve-docker-iptables-rules.sh[10574]: iptables:
    Setting chains to policy ACCEPT: filter nat [  OK  ]
    hostname preserve-docker-iptables-rules.sh[10574]: iptables:
    Flushing firewall rules: [  OK  ]
    hostname preserve-docker-iptables-rules.sh[10574]: iptables:
    Unloading modules:  ip_tables[FAILED]
    hostname systemd[1]: iptables.service: control process exited,
    code=exited status=1
    hostname systemd[1]: Stopped IPv4 firewall with iptables.
    hostname systemd[1]: Unit iptables.service entered failed state.
    hostname systemd[1]: iptables.service failed.
    hostname systemd[1]: Starting IPv4 firewall with iptables...
    hostname iptables.init[11422]: iptables: Applying firewall
    rules: [  OK  ]
    hostname configure-docker-firewall.sh[12072]: Tue Feb 18
    22:18:11 AST 2020 [configure_docker_firewall] Docker and
    iptables are running: will attempt to restore docker iptables
    hostname configure-docker-firewall.sh[12072]: Tue Feb 18
    22:18:11 AST 2020 [configure_docker_firewall] Running 'bash -x
    /etc/docker/.docker_iptables_rules'
    hostname configure-docker-firewall.sh[12072]: Tue Feb 18
    22:18:17 AST 2020 [configure_docker_firewall] Cleaning up
    stored docker iptables rules
    hostname configure-docker-firewall.sh[12072]: Tue Feb 18
    22:18:17 AST 2020 [configure_docker_firewall] Running 'rm -f
    /etc/docker/.docker_iptables_rules'
    hostname systemd[1]: Started IPv4 firewall with iptables.
    hostname systemd[1]: Stopping IPv4 firewall with iptables...
    hostname preserve-docker-iptables-rules.sh[12930]: iptables:
    Setting chains to policy ACCEPT: nat filter [  OK  ]
    hostname preserve-docker-iptables-rules.sh[12930]: iptables:
    Flushing firewall rules: [  OK  ]
    hostname preserve-docker-iptables-rules.sh[12930]: iptables:
    Unloading modules:  iptable_nat iptable_nat ip_tables[FAILED]
    hostname systemd[1]: iptables.service: control process exited,
    code=exited status=3
    

Local fix

  • No workaround available.
    APARs identified with no workaround may require asoftware
    delivery to resolve. This reported issue will be considered for
    a future release and administrators can subscribe to the APAR
    to get updates by clicking on the Subscribe button on the right
    side of this page or ask a question about this APAR in our
    Support Forums.
    https://ibm.biz/qradarforums
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2 and 7.3.3 FixPack 8.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2 and 7.3.3 FixPack 8.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ28820

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-10-20

  • Closed date

    2021-01-28

  • Last modified date

    2021-05-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
04 May 2021