IBM Support

IJ28759: RULE RESPONSE EMAILS CONTAINING CUSTOM EVENT PROPERTIES DISPLAY THOSE PROPERTIES AS "N/A" IN THE RULE RESPONSE

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APAR status

  • Closed as program error.

Error description

  • Rule responses that use email templates containing Custom Event
    Properties do not populate the properties correctly in the
    response.
    When this issue occurs, those properties display as "N/A" in
    the response.
    

Local fix

  • No workaround available.
    APARs identified with no workaround may require asoftware
    delivery to resolve. This reported issue will be considered for
    a future release and administrators can subscribe to the APAR
    to get updates by clicking on the Subscribe button on the right
    side of this page or ask a question about this APAR in our
    Support Forums.
    https://ibm.biz/qradarforums
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    1 InterimFix 01, 7.3.3 FixPack 8 and 7.4.2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    1 InterimFix 01, 7.3.3 FixPack 8 and 7.4.2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ28759

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    741

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-10-15

  • Closed date

    2020-10-22

  • Last modified date

    2021-05-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"741"}]

Document Information

Modified date:
04 May 2021