IJ28642: GRAPHICAL RESOURCE VIEW - THE GRAPHICAL VIEW TAB GETS ERROR BMXAA4214E WHEN LOADING

APAR status

• Closed as program error.

Error description

• In the Graphical Resource View (GRV) application the Graphical
  View tab gets this error when loading:
  
  BMXAA4214E - An unknown error has occurred. Please contact your
  system administrator for assistance. Gather the logs from the
  <HOME> directory and determine where and why the error occurred.
  null
  
  This hapens when the SCHEDULER 'ui' logger is set in DEBUG mode
  in the Logging application.  The GRV application tries to show
  attributes that are nullable for this specific application so
  the error occurs.   Setting the logger to INFO or below will
  avoid this problem.
  
  The Console logs shows this error:
  
  [0] g3829: Error in communication with server from
  Layout_Url='https://999.99.999.99:9999/maximo/ui/maximo.jsp?uise
  ssionid=38&csrftoken=ee3h8ahac1rhsm5nvdspq3bd3&currentfocus=m531
  ui%22%7D%5D' ! Server response: [400] Bad Request
  [0] g3829: AJAX for
  Layout_Url='https://999.99.999.99:9999/maximo/ui/maximo.jsp?uise
  ssionid=38&csrftoken=ee3h8ahac1rhsm5nvdspq3bd3&currentfocus=m531
  ui%22%7D%5D', a response XML got from server:
  {"error":1,"message":"BMXAA4214E - An unknown error has
  occurred. Please contact your system administrator for
  assistance. Gather the logs from the \HOME\ directory
  and determine where and why the error occurred.\n\tnull"}
  [0] g3829: Cannot load TreeGrid source data
  
  STEPS TO REPRODUCE:
  1. Go to the Logging application.
  2. Filter for SCHEDULER.
  3. Set the SCHEDULER Root Logger to Log Level DEBUG.
  4. WIth  the SCHEDULER Root Logger still highlighted go to the
  Logger section in the bottom section of the screen.    Set the
  'ui' Logger to Log Level DEBUG.
  5. Save and Apply Settings.
  6. Go to the Graphical Resource View application.
  7. Use any existing Resource List or create a new one.
  8. Click on the Graphical View tab.
  
  RESULTS:
  The errors above are shown followed by the yellow "The Data
  Cannot Display" message.
  
  EXPECTED RESULTS:
  No errors should be shown and the Graphical View tab displays
  correctly.
  
  REPORTED IN VERSION:
  7.6.1.2
  

Local fix

• Set the 'ui' Logger to a Log Level below DEBUG such as INFO.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of the Graphical Resource View application in          *
  * Scheduler 7.6.8.                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * THE GRAPHICAL VIEW TAB GETS ERROR BMXAA4214E WHEN LOADING IF *
  * SCHEDULER UI LOGGER IS SET AS DEBUG.                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A code fix has been made.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  MAXIMO SCHEDULE

• Fixed component ID

  5724R46SE

Applicable component levels