IBM Support

IJ28347: THE TOMCAT SERVICE CAN HANG ON STARTUP WHEN CUSTOM AQL PROPERTIES EXIST

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APAR status

  • Closed as program error.

Error description

  • In some instances the QRadar Tomcat service (required for the
    User Interface) can hang during service startup due to the
    occurence of deadlocks when there are custom AQL properties
    configured in QRadar.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ28347

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    741

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-09-24

  • Closed date

    2020-10-16

  • Last modified date

    2020-10-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"741"}]

Document Information

Modified date:
19 October 2020