IJ28327: UPDATES TO COMPANY MASTER DO NOT POPULATE RELATED COMPANIES WHEN UPDATE RELATED COMPANIES FLAG IS SET TO 1

APAR status

• Closed as program error.

Error description

• DESCRIPTION:
  If updates are made to a Company record in Company Master, the
  updates do not populate, or do not populate correctly for
  related companies when the flag for "Update Related Companies".
  STEPS TO REPRODUCE:
  1. Log in to maxdemo instance
  2. Go To Profile | Default Information
  3. Verify or update the Default Insert Site to be BEDFORD
  4. Click OK
  5. Go To Purchasing | Company Master
  6. Common Actions | New Company Master
  7. In the Company field enter "IBMCO"
  8. In the Description field enter "IBM Company"
  9. On the Addresses tab | Customer Contact field | enter "Mike"
  10. In the Contact field enter "Wilson"
  11. Save the record
  12. On the Contacts tab enter values for the row for Wilson:
  Phone: 555-1234
  E-mail: wilson@ibmco.com
  13. Enter values for the row for Mike:
  Phone: 555-5678
  E-mail: mike@client.com
  14. Save the record
  15. More Actions | Add Company Master to Organization
  16. Click the checkboxes for EAGLENA, EAGLEUK
  17. Click OK
  18. Click OK at the System Message, "BMXAA0299I - Company IBMCO
  was created in EAGLENA, EAGLEUK."
  19. Go To Purchasing | Companies
  20. In the Company field enter "ibmco" and press Enter
  21. Click IBMCO
  22. On the Contacts tab view/verify the rows/values
  23. On the Addresses tab view/verify the Customer Contact and
  Contact values
  24. Go To Default Information
  25. Go To Profile | Default Information
  26. In the Default Insert Site | Select Value | click WOKING
  27. Click OK
  28. In the Companies application | Company field | enter
  "ibmco" and press Enter
  29. Click IBMCO
  30. On the Contacts tab view/verify the rows/values
  31. On the Addresses tab view/verify the Customer Contact and
  Contact values
  32. Go To Purchasing | Company Master
  33. In the Company field enter "ibmco" and press Enter
  34. Click IBMCO
  35. Check the "Update Related Companies" checkbox
  36. Save the record
  37. On the Addresses tab Remit To Information section | change
  the Contact field value to "Accounts Payable"
  38. Save the record
  39. On the Contacts tab enter values for the row for Accounts
  Payable:
  Phone: 555-1234
  E-mail: ap@ibmco.com
  40. Save the record
  41. On the Company Master tab Check the "Update Related
  Companies" checkbox
  42. Save the record
  43. Go To Purchasing | Companies
  44. In the Company field enter "ibmco" and press Enter
  45. Click IBMCO
  46. On the Contacts tab view/verify the rows/values
  47. *The Phone and E-mail values for Accounts Payable did not
  populate as expected
  48. Go To Default Information
  49. Go To Profile | Default Information
  50. In the Default Insert Site | Select Value | click BEDFORD
  51. Click OK
  52. In the Company field enter "ibmco" and press Enter
  53. Click IBMCO
  54. On the Contacts tab view/verify the rows/values
  RESULT
  There is not a row for Accounts Payable
  EXPECTED RESULT:
  All updated Contact information from the Company Master record
  should be populated
  REPORTED IN VERSION:
  Tivoli's process automation engine 7.6.1.2 Build 20200715-0100
  DB Build V7612-284
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Related company contacts are not updated correctly when      *
  * contacts on the Company Master record are updated and saved  *
  * with "Update Related Companies?" selected.                   *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels