IBM Support

IJ27028: LOG SOURCES CONFIGURED TO USE THE GOOGLE G SUITE ACTIVITY REPORTS RESTAPI PROTOCOL CAN BE MISSING SOME EVENTS

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APAR status

  • Closed as program error.

Error description

  • Log Sources that are configured to use the Google G Suite
    Activity Reports REST API Protocol can be missing events.
    There have been multiple reasons identifed as being the cause
    for this issue.
    1) When multiple pages are returned in the response, the oldest
    time is set for the event marker, which instead should be the
    latest time.
    2) When delays occur at the vendor, the query based on
    real-time can experience missing events.
    

Local fix

  • No workaround available.
    APARs identified with no workaround may require a software
    delivery to resolve. This reported issue will be considered for
    a future release and administrators can subscribe to the APAR
    to get updates by clicking on the Subscribe button on the right
    side of this page or ask a question about this APAR in our
    Support Forums.
    https://ibm.biz/qradarforums
    

Problem summary

  • This fix is available in the weekly auto update for 24 May 2021
    (Build 1621886663) and in the following RPMs on IBM Fix Central:
    PROTOCOL-GoogleGSuiteActivityReportsRESTAPI-7.3-20210401195548.n
    oarch.rpm
    PROTOCOL-GoogleGSuiteActivityReportsRESTAPI-7.4-20210401195539.n
    oarch.rpm
    

Problem conclusion

  • This fix is available in the weekly auto update for 24 May 2021
    (Build 1621886663) and in the following RPMs on IBM Fix Central:
    PROTOCOL-GoogleGSuiteActivityReportsRESTAPI-7.3-20210401195548.n
    oarch.rpm
    PROTOCOL-GoogleGSuiteActivityReportsRESTAPI-7.4-20210401195539.n
    oarch.rpm
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ27028

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-08-14

  • Closed date

    2021-06-01

  • Last modified date

    2021-06-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
03 June 2021