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IJ26462: 'FAILED EXTENSION INSTALLATION TASK FOR EXTENSION ID <XX>' WHEN PERFORMING A DSM IMPORT

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APAR status

  • Closed as Permanent restriction.

Error description

  • Performing a DSM Import from within the QRadar User Interface
    can fail with the error "Failed Extension installation task for
    extension id XX".
    For example:
    Navigate to the QRadar Admin tab -> Extension Management app ->
    Add -> Browse to the location of the DSM zip file that had been
    previously exported, check "install immediately" and Click Add.
    Error pop up is generated:
    "Failed Extension installation task for extension id XX"
    

Local fix

  • No workaround available.
    

Problem summary

  • This scenario is one that we will not resolve through the legacy
     import process. The newer import process we're working on will
    support resolution (by the user) of these conflict cases during
    the installation process; so it should be able to fix this
    issue.
    

Problem conclusion

  • This scenario is one that we will not resolve through the legacy
     import process. The newer import process we're working on will
    support resolution (by the user) of these conflict cases during
    the installation process; so it should be able to fix this
    issue.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ26462

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    733

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-07-23

  • Closed date

    2020-07-23

  • Last modified date

    2020-07-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"733","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
24 July 2020