IBM Support

IJ26199: LACK OF ADEQUATE FREE SPACE ON /BOOT PARTITION CAN CAUSE QRADAR PATCH FAILURE DURING RPM INSTALL

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APAR status

  • Closed as program error.

Error description

  • Older QRadar appliance configurations allowed for smaller /boot
    partititons.  As such, when upgrading QRadar, there can
    sometimes be inadequate free space available in the /boot
    partition causing the upgrade to fail during rpm file
    installation.
    This lack of adequate available free space in the /boot
    partition is not currently identified during the QRadar
    pretests in Test Mode performed when an upgrade is performed.
    Messages similar to the following might be visible in the
    patches.log file for the QRadar installation version attempted
    (/var/log/setup-7.x.x.xxxxxx):
    [6/9] Install & Upgrade Packages
    Transaction check error:
      installing package kernel-3.XXXXXXXXXX.el7.x86_64 needs 812KB
    on the /boot filesystem
    Error Summary
    -------------
    Disk Requirements:
      At least 1MB more space needed on the /boot filesystem.
    ; Please Check patches.log
    [INFO](patchmode) error was during install and we can't rollback
    [WARN](patchmode)
    ================================================================
    ===
    [WARN](patchmode) [6/9] Install & Upgrade Packages  PROBLEMS!
    Can we roll back?? [6/9] Install & Upgrade Packages ? no
    [WARN](patchmode)
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ26199

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-07-13

  • Closed date

    2020-11-27

  • Last modified date

    2020-11-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
28 November 2020