IBM Support

IJ25793: LICENSE CANNOT BE APPLIED SUCCESSFULLY TO QNI APPLIANCE TYPES 6500 ON PATCHED DEPLOYMENTS

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APAR status

  • Closed as program error.

Error description

  • In some instances, licenses cannot be successfully applied to
    QRadar Network Insight (QNI) appliance types 6500.
    This behavior has been observed in QRadar deployments that have
    been patched (i.e., not fresh installs).
    

Local fix

  • Note: This commannd can take a couple minutes before it returns
    to the shell prompt as the Tomcat restart may take a couple
    minutes.
    Run the following:
    sed -i.install
    's/^forensicsRealtime=.*/forensicsRealtime=6200,6300,6400,6500,0
    ,software/g'
    /opt/qradar/conf/templates/deployments/applianceTypes.properties
    ; systemctl restart tomcat
    
    ** Formatting on this page may result in the command to be split
    ** Please note the format example below
    ** sed -i.install 'text' /filepath ; systemctl restart tomcat
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.0 FixPack
    3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.0 FixPack
    3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ25793

  • Reported component name

    QR INCIDENT FOR

  • Reported component ID

    5725QIFSW

  • Reported release

    740

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-06-23

  • Closed date

    2020-07-28

  • Last modified date

    2020-07-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR INCIDENT FOR

  • Fixed component ID

    5725QIFSW

Applicable component levels

[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SS6E69","label":"IBM QRadar Network Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"740","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
29 July 2020