IJ25683: CLICKING ON THE SECOND COLUMN OF GL ACCOUNT LOOKUP IN SELF SERVICE CENTER DOESN'T WORK

APAR status

• Closed as program error.

Error description

• PROBLEM: When click on the second
  column(Description/attribute-comptext) of GL account lookup in
  self service center, nothing happens (no glaccount value is
  selected)
  
  PERFORMANCE ISSUE: No
  
  
  STEPS TO REPRODUCE:
  
  Login
  to Ibm Control Desk(above v7600).
  Go to Application Designer
  and search for ?PMSCOFFER? application.
  Once application opens
  in application designer, export the app xml.
  Take the backup of
  pmscoffer.xml and open it in Notepad.
  Add below textbox in any
  custom offering dialog.
  
  <textbox align="LEFT"
  dataattribute="glaccount" id="cxbf_SoftwareStandard31049"
  label="Charged Cost Center" labelcss="pmscoffcat_text_node"
  lookup="GLNAVIGATOR" width="130"/>
  
  Also check below Lines
  under <dialog
  beanclass="psdi.webclient.beans.common.GLNavigatorDialogBean"
  id="lookup_glnavigator" label="Select GL Account"
  mboname="GLCOMPONENTS"> in Library.xml
  
  <tablecol
  dataattribute="compvalue"
  id="glnavigator_lookup_tablebody_col_1"
  mxevent="setsegmentvalue" mxevent_desc="Go To %1"
  sortable="true" type="link"/>
  <tablecol
  dataattribute="comptext"
  id="glnavigator_lookup_tablebody_col_2" mxevent="selectrecord"
  mxevent_desc="Go To %1" sortable="true"/>
  (here second table
  column is not a link type)
  
  Go to Offering application,
  create/modify a test offering(TEST offering) by using custom
  presentation and select this dialog which is modified above in
  pmscoffer.xml. Add this offering to catalog.
  Make Active to
  both Offering and catalog.
  Go to Self Service Center and Open
  this Offering, click on the lookup of Charged cost center(it is
  GL account lookup), Check the GL component and description
  columns.
  
  Although this column(comtext) is not a link type,
  after that it looks like a link type, when click on it Nothing
  happens.
  
  
  
  
  CURRENT ERRONEOUS RESULT: Second column seems
  having link type, but when click on it, nothing
  happens.
  
  
  
  EXPECTED RESULT: If Second column is a link, it
  should select the respective GL account number. if it is not
  then please remove the Link for second column.
  
  
  ADDITIONAL
  INFO:
  
  
  ENVIRONMENT:
  ICD : 7.6.0.4
  TPAE:Tivoli's process
  automation engine 7.6.0.8-IFIX20170914
  
  Complete System
  Information:
  
  App Server	IBM WebSphere Application Server
  8.5.5.15
  Version
  Asset Management for IBM Control Desk
  7.6.0.4125 Build 201805050337 DB Build V7604-02
  TPM Integration
  Module for IBM Control Desk 7.6.0.0202 Build 201507210000 DB
  Build V7510-01
  Configuration Items CMS LIC for IBM Control Desk
  7.6.0.0202 Build 201507210000 DB Build V7511-00
  IBM Endpoint
  Manager Integration Configuration 7.6.0.4125 Build 201805050329
  DB Build V7602-01
  SLA Hold for IBM Control Desk 7.6.0.4125
  Build 201805050329 DB Build V7530-01
  Advanced Workflow
  Components for IBM Control Desk 7.6.0.4125 Build 201805050329
  DB Build V7600-01
  Live Chat for IBM Control Desk 7.6.0.4125
  Build 201805050329 DB Build V7604-01
  Instant Messaging for IBM
  Control Desk 7.6.0.4125 Build 201805050329 DB Build
  V7530-00
  Rational Team Concert and Rational ClearQuest
  Integration for IBM Control Desk 7.6.0.4125 Build BUILD DB
  Build V7511-00
  Tivoli's process automation engine
  7.6.0.9-IFIX20190718-1538 Build 20171127-0100 DB Build V7609-45
  HFDB Build HF7609-14
  IBM Maximo Asset Management Work Centers
  7.6.0.3 Build 20171121-0723 DB Build V7603-175
  Service Desk
  Classification Content for IBM Control Desk 7.6.0.4125 Build
  201805050329 DB Build V7511-00
  Incident Management for IBM
  Control Desk 7.6.0.4125 Build 201805050329 DB Build
  V7603-01
  IBM Endpoint Manager Integration Enablement 7.6.0.4125
  Build 201805050329 DB Build V7604-03
  Quick Configuration for
  IBM Control Desk 7.6.0.4125 Build 201805050329 DB Build
  V7511-00
  Survey Management for IBM Control Desk 7.6.0.4125
  Build 201805050329 DB Build V7511-01
  Solution for IBM Control
  Desk 7.6.0.4125 Build 201805050329 DB Build V7602-01
  Instant
  Messaging Integration for IBM Control Desk 7.6.0.4125 Build
  201805050329 DB Build V7200-02
  Release management for IBM
  Control Desk 7.6.0.4125 Build 201805050329 DB Build
  V7604-01
  Search for IBM Control Desk 7.6.0.4125 Build
  201805050329 DB Build V7530-01
  Configuration management for IBM
  Control Desk 7.6.0.4125 Build 201805050329 DB Build
  V7604-01
  OSLC Support for IBM Control Desk 7.6.0.4125 Build
  201805050337M DB Build V750-06
  Service Portal for IBM Control
  Desk 7.6.0.4125 Build 201805050329 DB Build V7604-15
  Screen
  Capturer for IBM Control Desk 7.6.0.4125 Build 201805050329 DB
  Build V7530-00
  SmartCloud Provisioning and SmartCloud
  Orchestration Integration 7.6.0.4125 Build 201805050329 DB
  Build V7511-04
  Service Request Management for IBM Control Desk
  7.6.0.4125 Build 201805050329 DB Build V7601-01
  Service Desk
  Integration MEA for IBM Control Desk 7.6.0.4125 Build
  201805050329 DB Build V7530-00
  Service Catalog for IBM Control
  Desk 7.6.0.4125 Build 201805050329 DB Build V7604-01
  Data
  Integration and Context Menu Service Configuration 7.5.0.0
  Build 20090911D2 DB Build V7117-07
  Configuration items for IBM
  Control Desk 7.6.0.4125 Build 201805050329 DB Build
  V7604-04
  Change management for IBM Control Desk 7.6.0.4125
  Build 201805050329 DB Build V7604-08
  IBM Tivoli Integration
  Composer for IBM Control Desk 7.6.0.4125 Build 201805050337 DB
  Build V7603-04
  Tivoli Remote Diagnostics for IBM Control Desk
  7.6.0.4125 Build 201805050329 DB Build V7511-00
  Service Desk
  for IBM Control Desk 7.6.0.4125 Build 201805050329 DB Build
  V7604-02
  IBM TPAE Integration Framework 7.6.0.9 Build
  20171126-2330 DB Build V7609-32
  Common process components for
  IBM Control Desk 7.6.0.4125 Build 201805050329 DB Build
  V7604-07
  Self Service Center for IBM Control Desk 7.6.0.4125
  Build 201805050329 DB Build V7520-01
  User interface widgets for
  IBM Control Desk 7.6.0.4125 Build 201805050329 DB Build
  V7604-02
  Problem Management for IBM Control Desk 7.6.0.4125
  Build 201805050329 DB Build V7601-01
  Service Desk Everyplace
  for IBM Control Desk 7.6.0.4125 Build 201805050329 DB Build
  V7510-03
  Server OS	AIX 7.1
  Server DB	DB2/AIX64 10.5 (SQL1005A)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of GL Account lookup                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When click on the second                                     *
  * column(Description/attribute-comptext) of GL account         *
  * lookupr, nothing happens (no glaccount value is              *
  * selected)                                                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	  Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels