IBM Support

IJ25448: 'APPLICATION ERROR' WHEN ATTEMPTING TO CLOSE AN OFFENSE ACCESSED FROM AN EMAIL LINK

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APAR status

  • Closed as program error.

Error description

  • When attempting to close an Offense from within an email link,
    an "Application Error" is generated in the QRadar User
    Interface.
    The Offense opens as expected from within the email link, but
    the "Application Error" occurs when attempting to close it.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]
    com.q1labs.uiframeworks.action.ExceptionHandler: [ERROR]
    [NOT:0000003000][127.0.0.1 /- -] [-/- -]An exception occurred
    while processing the request:
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]
    com.ibm.si.content_management.utils.ApplicationErrorStateExcepti
    on
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    com.q1labs.sem.ui.action.MaintainProperties.findNextForward(Main
    tainProperties.java:230)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    com.q1labs.sem.ui.action.MaintainProperties.updatePropertiesSecu
    re(MaintainProperties.java:80)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    com.q1labs.sem.ui.action.MaintainProperties.updateProperties(Mai
    ntainProperties.java:213)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
    Impl.java:90)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
    AccessorImpl.java:55)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    java.lang.reflect.Method.invoke(Method.java:508)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.struts.actions.DispatchAction.dispatchMethod(Dispatch
    Action.java:280)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.struts.actions.DispatchAction.execute(DispatchAction.
    java:216)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    com.q1labs.uiframeworks.actions.DispatchAction.execute(DispatchA
    ction.java:64)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.struts.action.RequestProcessor.processActionPerform(R
    equestProcessor.java:484)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    com.q1labs.uiframeworks.action.RequestProcessor.processActionPer
    form(RequestProcessor.java:101)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.struts.action.RequestProcessor.process(RequestProcess
    or.java:275)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.struts.action.ActionServlet.process(ActionServlet.jav
    a:1482)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    com.q1labs.uiframeworks.action.ActionServlet.process(ActionServl
    et.java:122)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.struts.action.ActionServlet.doPost(ActionServlet.java
    :525)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    javax.servlet.http.HttpServlet.service(HttpServlet.java:661)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:231)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:166)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.ja
    va:52)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:193)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:166)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    com.q1labs.uiframeworks.servlet.AddUserHeaderFilter.doFilter(Add
    UserHeaderFilter.java:86)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:193)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:166)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    com.q1labs.uiframeworks.servlet.ThreadNameFilter.doFilter(Thread
    NameFilter.java:53)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:193)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:166)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    com.q1labs.core.ui.filters.StrutsParamFilter.doFilter(StrutsPara
    mFilter.java:41)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:193)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:166)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    com.q1labs.uiframeworks.postauthredirect.PostLoginRedirectFilter
    .doFilter(PostLoginRedirectFilter.java:70)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:193)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:166)
    [tomcat.tomcat] [admin@127.0.0.1 (1312)
    /console/do/sem/properties]    at
    com.q1labs.uiframeworks.auth.AuthenticationVerificationFilter.do
    Filter(AuthenticationVerificationFilter.java:304)
    

Local fix

  • Navigate manually to the Offense using the QRadar User
    Interface "Offenses" tab.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 FixPack
    4, 7.4.0 FixPack 3 and 7.4.1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 FixPack
    4, 7.4.0 FixPack 3 and 7.4.1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ25448

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-06-08

  • Closed date

    2020-09-14

  • Last modified date

    2020-09-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
15 September 2020