IBM Support

IJ25316: QRADAR PATCHING CAN FAIL DUE TO A LARGE NUMBER OF SESSION SCOPE FILES

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APAR status

  • Closed as program error.

Error description

  • QRadar patches can fail when a very large number of session
    scope files exist.
    On appliances with greater than 1000 session scope files, an
    appliance reboot is recommended to clear the session files
    prior to commencing the QRadar patching process.
    

Local fix

  • Running the following command on QRadar appliances can
    determine if a very large number of session scope files exist
    (> 1000) prior to commencing a QRadar patch:
    # find /run/systemd/system/ -name "session-*.scope" | wc -l
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.3 FixPack
    1 and 7.3.3 FixPack 9.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.3 FixPack
    1 and 7.3.3 FixPack 9.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ25316

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-06-01

  • Closed date

    2021-07-13

  • Last modified date

    2021-07-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
24 July 2021