IJ24189: HOVER DIALOGS POP UP AND DISAPPEAR SO FAST THAT USERS CANNOT GET ANY INFORMATION.

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  Hover Dialogs pop up and disappear so fast that users cannot
  get any information.
  
  PROBLEM:
  When viewing record hover information, the record information
  will appear, then disappear, appear, disappear, appear,
  disappear.
  This is happening on the list tab for the bottom records of a
  List tab of an application. This is happening in all
  applications and apparently to the last 3-4 records of the List
  tab page.
  
  STEPS TO REPRODUCE:
  1- Open Maximo as maxadmin
  2- Go to Service Requests app
  3- Hit enter, so you can see all records. Note that you can see
  20 records per page by default
  4- Hover the mouse over the Reported by field in the FIRST LINE
  and do not move it. You will see the record information for the
  Reported by
  5- Now, scroll down to the LAST LINE of the page, and repeat
  step 4. You will see that the record information will appear,
  then disappear, appear, disappear, appear, disappear.
  
  CURRENT ERRONEOUS RESULT:
  The record information will appear, then disappear, appear,
  disappear, appear, disappear.
  
  EXPECTED RESULT:
  The record information will appear and stay on the screen.
  
  ENVIRONMENT (SYSTEM INFO):
  Tivoli's process automation engine 7.6.1.1 Build 20190514-1348
  DB Build V7611-365
  IBM Maximo Asset Management Work Centers 7.6.0.4 Build
  20190514-1348 DB Build V7604-119
  IBM Maximo Asset Management Scheduler 7.6.7.3 Build
  20190514-1348 DB Build V7673-73
  IBM Tpae Integration Framework 7.6.1.1 Build 20190419-2330 DB
  Build V7611-01
  IBM Maximo for Utilities 7.6.0.2-20190129-0705 Build
  20171128-1353 DB Build V7602-68 HFDB Build HF7602-05
  IBM Maximo Spatial Asset Management 7.6.0.5 Build 20190522-1410
  DB Build V7605-09
  IBM Maximo Asset Management 7.6.1.1 Build 20190514-1348 DB
  Build V7611-01
  IBM Maximo for Transportation 7.6.2.5-20190215-0958 Build
  20180730-2210 DB Build V7625-10 HFDB Build HF7625-03
  IoT Connection Utility 7.6.0.2 Build 20190426-2206 DB Build
  V7602-07
  IBM Maximo Archiving with Optim 7.6.0.0 Build 20150819-0849 DB
  Build V7600-01
  Server OS Linux 2.6.32-754.27.1.el6.x86_64
  Server DB Oracle 12.2 (Oracle Database 12c Enterprise Edition
  Release 12.2.0.1.0 - 64bit Production)
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * N/A                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * HOVER DIALOGS POP UP AND DISAPPEAR SO FAST THAT USERS CANNOT *
  * GET ANY INFORMATION                                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in async.js
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels