IBM Support

IJ22340: THE REST API WITHIN QRADAR-PROTOCOL-OKTARESTAPI CAN HANG CAUSING OKTA LOG SOURCES TO STOP RECEIVING EVENTS

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APAR status

  • Closed as program error.

Error description

  • Okta Log Sources can stop receiving events due to the Okta Rest
    API experiencing a hang condition when calling executeMethod
    for HTTPClient.
    

Local fix

  • Disable/Enable the affected Okta Log Source.
    

Problem summary

  • This fix is available in the weekly auto update for 9 February
    2021 (Build 1612831588) and in the following RPMs on IBM Fix
    Central:
    PROTOCOL-OktaRESTAPI-7.3-20200805193800.noarch.rpm
    PROTOCOL-OktaRESTAPI-7.4-20200805193812.noarch.rpm
    

Problem conclusion

  • This fix is available in the weekly auto update for 9 February
    2021 (Build 1612831588) and in the following RPMs on IBM Fix
    Central:
    PROTOCOL-OktaRESTAPI-7.3-20200805193800.noarch.rpm
    PROTOCOL-OktaRESTAPI-7.4-20200805193812.noarch.rpm
    

Temporary fix

  • 
    

Comments

  • 
    

APAR Information

  • APAR number

    IJ22340

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-01-28

  • Closed date

    2021-02-18

  • Last modified date

    2021-02-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
09 March 2021