IBM Support

IJ21703: ADDED OR EDITED NTP SERVER SETTINGS ARE NOT IMPLEMENTED ON HIGH AVAILABILITY (HA) STANDBY APPLIANCE

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APAR status

  • Closed as program error.

Error description

  • After adding or updating a NTP server in QRadar for a High
    Availability (HA) appliance (using the steps in System and
    License Management on the Active HA appliance), the chrony
    service on the High Availability Standby appliance needs to be
    restarted for the chrony config change to be implemented.
    

Local fix

  • Restart the chrony service manually via SSH connection command
    line for affected HA standy appliances:
    # systemctl restart chronyd
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ21703

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-12-17

  • Closed date

    2020-11-27

  • Last modified date

    2020-11-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
28 November 2020