IBM Support

IJ21608: QRADAR SOFTWARE INSTALL CAN FAIL DUE TO PARTITION SIZE CHECK FAILURE

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APAR status

  • Closed as program error.

Error description

  • QRadar software installation with an SDA disk smaller than a
    certain size fails with message similar to:
    Initializing...
    Starting setup session in screen
    EULA accepted on Thu Jan  4 19:30:16 UTC 2018
    About to install QRadar version 7.3.0.20171205025101
    Install started on Thu Jan  4 19:30:17 UTC 2018 but was not
    completed.
    Attempting to continue...
    done.
    Checking that SELinux is disabled...
    OK: SELinux is disabled.
    Checking that system language is set to en_US.UTF-8...
    OK: System language is set to en_US.UTF-8
    Checking for minimum disk size...
    ERROR: Boot disk sda is only 32768 MiB but must be at least
    78125 MiB.
    ERROR: This version does not support small drives. You must
    replace the drive before trying again.
    Press enter to close screen
    

Local fix

  • Install QRadar at an earlier version (example 7.3.1 Patch 5)
    and then patch up.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ21608

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-12-13

  • Closed date

    2020-08-06

  • Last modified date

    2020-08-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
12 August 2020