IBM Support

IJ21607: VULNERABILITY MANAGER (QVM) SCANS CAN STAY AT 100% AND NEVER COMPLETE

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APAR status

  • Closed as program error.

Error description

  • Vulnerability Manager scans can stay in the running state at
    100% and never go to a Stopped state.  Due to a timing issue,
    two threads try to determine if they are the last tool to run
    within a job and the jobtracking endtime never gets set, and
    the scan never finishes.
    When this occurs, the vulnerability data does not get sent to
    the asset DB, vulnerability counts remain at zero on screen,
    and the scan duration keeps increasing even though the scan has
    finished.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Patch 1
    and 7.3.2 Patch 6.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Patch 1
    and 7.3.2 Patch 6.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ21607

  • Reported component name

    QR VULNERABILIT

  • Reported component ID

    5725QVMSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-12-13

  • Closed date

    2020-01-09

  • Last modified date

    2020-01-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR VULNERABILIT

  • Fixed component ID

    5725QVMSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSHLPS","label":"IBM Security QRadar Vulnerability Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Edition":""}]

Document Information

Modified date:
09 January 2020