IBM Support

IJ21293: AUTOUPDATE AND CRON NOT RUNNING ON 7.3.2 QRADAR IMAGES INSTALLED ON GOOGLE CLOUD PLATFORM AND AMAZON WEB SERVICES

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APAR status

  • Closed as program error.

Error description

  • It has been identified that 7.3.2 QRadar Images installed on
    Google Cloud Platform and Amazon Web Services (AWS) do not have
    Automatic Updates and the cron service does not run.
    

Local fix

  • Performing the following commands from a command line on the
    system after it's built corrects the issue outlined in the APAR.
    $ sudo su -
    $ pwck
    $ systemctl start crond.service
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ21293

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-12-02

  • Closed date

    2020-08-06

  • Last modified date

    2020-08-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
12 August 2020