IBM Support

IJ21232: QRADAR APPS CAN FAIL TO LOAD AFTER A HIGH AVAILABILITY FAILOVER DUE TO SHARED SERVICE (VAULT) NOT WORKING AS EXPECTED

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APAR status

  • Closed as program error.

Error description

  • It has been identified that QRadar defined users can have
    different uid (user id) and gid (group id) for the same
    username on different systems resulting in shared services
    (vault) on High Availability (HA) failing to start after a HA
    failover occurs.
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2 and 7.3.3 FixPack 8.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2 FixPack
    2 and 7.3.3 FixPack 8.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ21232

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-11-27

  • Closed date

    2021-01-28

  • Last modified date

    2021-05-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
04 May 2021