IJ21218: CREATE COMMUNICATION - SELECT RECIPIENTS LOOKUP FIELD IS READONLY ON CLOSED POS AND PRS

APAR status

• Closed as program error.

Error description

• When using the "Create Communication" function on a Purchase
  Requisition or Purchase Order which is in CLOSE status. The
  select recipients lookup is greyed out and you are unable to
  select any recipients. However, you are able to type in the
  email address manually and send the communication without
  issue. The communication will also be recorded in the
  log.
  
  Steps to reproduce:
  
  1. Go to Purchase Requisitions
  application
  2. Open a PR in "CLOSE" status
  3. Select the Create
  Communication button under the more actions menu.
  4. Click the
  Lookup button next to the To field.
  
  Unexpected Results:
  The
  To/Cc/Bcc fields are not selectable for all tabs.
  
  In several
  Maximo applications, there exists an action called "Create
  Communication", this feature allows you to compose an email and
  that email will be logged in whichever record the communication
  was launched from.
  
  If this feature is used on a record that
  is in CLOSE status, there are no issues if you manually type
  the email addresses of every recipient.
  The email will also be
  added to the communication log successfully.
  The only problem
  is that you cannot use the lookup to select
  recipients.
  
  Expected Results:
  Recipients should be able to be
  selected using the lookup
  
  
  Environment:
  Tivoli's process
  automation engine 7.6.1.0
  

Local fix

• Dev to provide fix
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of PR / PO                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When using the "Create Communication" function on a Purchase *
  * Requisition or Purchase Order which is in CLOSE status. The  *
  * select recipients lookup is greyed out and you are unable to *
  * select any recipients. However, you are able to type in the  *
  * email address manually and send the communication without    *
  * issue.                                                       *
  * log.                                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	  Release 7.6.1.2 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels