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IJ20463: IP ADDRESS CAN SOMETIMES NOT BE ASSIGNED TO A CHECK POINT HTTPS DEVICE

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APAR status

  • Closed as program error.

Error description

  • It has been identified that in some instances an IP address
    might not be assigned to an interface on a Check Point HTTPS
    device.
    This can result in the Topology screen displaying an
    unclassified device against other devices that have a route to
    the IP address, path searches through the Check Point device
    failing, and interfaces not being displayed when attempting to
    create a network link between the Check Point device and
    another device.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    Jul 18 12:20:37 ::ffff:127.0.0.1 [tomcat-rm.tomcat-rm]
    [nobody@xx.xx.xx.xx (6683080)
    /console/JSON-RPC/SRM.getDeviceInterfacesByAdminIp
    SRM.getDeviceInterfacesminIp]
    com.q1labs.simulator.util.model.TopologyService: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Device [x.x.x.x] is an
    unclassified device - not fetching ifaces
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2019.06-20000000 (Adapters Bundle 13.1)
    

Problem conclusion

  • This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2019.06-20000000 (Adapters Bundle 13.1)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ20463

  • Reported component name

    QR RISK MANAGER

  • Reported component ID

    5725QRMSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-10-23

  • Closed date

    2020-07-06

  • Last modified date

    2020-07-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR RISK MANAGER

  • Fixed component ID

    5725QRMSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQQU","label":"IBM QRadar Risk Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
07 July 2020