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IJ18861: LOGS STOP COLLECTING AND A 'REQUESTTIMETOOSKEWED' ERROR IN QRADAR LOGGING WHEN USING AMAZON AWS S3 REST API PROTOCOL

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APAR status

  • Closed as program error.

Error description

  • It has been identified that logs can stop being collected when
    using the Amazon AWS S3 REST API Protocol.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [ecs-ec-ingress.ecs-ec-ingress] [Amazon AWS S3 REST API
    Protocol Provider Thread: class
    com.q1labs.semsources.sources.amazonawsrest.AmazonAWSRESTProvide
    r5006]
    com.q1labs.semsources.sources.amazonawsrest.utils.web.SimpleRest
    V2InputStream: [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/-
    -]<?xml version="1.0"
    encoding="UTF-8"?><Error><Code>RequestTimeTooSkewed</Code><Messa
    ge>The difference between the request time and the current time
    is too large.</Message><RequestTime> Fri, 10 Aug 2019 24:09:49
    +0000 </RequestTime><ServerTime> 2019-08-10T00:09:51Z
    </ServerTime>
    

Local fix

  • If possible, implement a V4 connection to avoid the issue.
    

Problem summary

  • Resolves a potential issue with AWS S3 REST API PROTOCOL that
    could prevent logs from being collected in QRadar.
    This fix is available in the weekly auto update for 19 January
    2021 (Build 1610658801) and in the following RPMs on IBM Fix
    Central:
    PROTOCOL-AmazonAWSRESTAPI-7.3-20201202211715.noarch.rpm
    PROTOCOL-AmazonAWSRESTAPI-7.4-20201202211650.noarch.rpm
    

Problem conclusion

  • This fix is available in the weekly auto update for 19 January
    2021 (Build 1610658801) and in the following RPMs on IBM Fix
    Central:
    PROTOCOL-AmazonAWSRESTAPI-7.3-20201202211715.noarch.rpm
    PROTOCOL-AmazonAWSRESTAPI-7.4-20201202211650.noarch.rpm
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ18861

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-09-05

  • Closed date

    2021-01-26

  • Last modified date

    2021-01-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
27 January 2021