IBM Support

IJ18833: QRADAR INSTALLATION CAN FAIL DURING GET_MYVER

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APAR status

  • Closed as program error.

Error description

  • It has been identified that a QRadar installation can fail with
    an error similar to the following being displayed on screen:
    Failed. Exit code:1. Message:
    ERROR: Failed to run '/opt/qradar/bin/qradar_setup' script: 1
    Traceback (most recent call last)
      File "/opt/qradar/bin/qradar_netsetup.py", line 3913, in
    <module>
        main ()
      File "/opt/qradar/bin/qradar_netsetup.py", line 3910, in main
        qradarNetsetup.finalBlock(exc=e)
      File "/opt/qradar/bin/qradar_netsetup.py", line 3753, in
    finalBlock
        myvermap = get_myver()
      File "/opt/qradar/bin/ibm_os_utils.py", line 272, in get_myver
        map = eval(buffer)
      File "<string>", line 1
        Device "ens192
                               ^
    SyntaxError: EOL while scanning string literal
    System setup failed. Please logout/login on the console
    terminal to reconfigure system.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ18833

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-09-04

  • Closed date

    2019-09-05

  • Last modified date

    2019-09-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Edition":""}]

Document Information

Modified date:
05 September 2019