IBM Support

IJ18462: QRADAR ADVISOR WITH WATSON APP TAB IS BLANK WITH 'FAILED TO LOAD INVESTIGATIONS' MESSAGE

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APAR status

  • Closed as program error.

Error description

  • It has been identified that in instances where the QRadar
    Offense API is attempting to handle very large queries, the
    QRadar Advisor With Watson App tab can sometimes be blank with
    only the message "Failed to load investigations' being
    displayed.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.0.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.0.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ18462

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-08-20

  • Closed date

    2020-03-18

  • Last modified date

    2020-03-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
18 March 2020