IBM Support

IJ18339: QRADAR AUTOUPDATE CAN FAIL TO RUN WHEN A PROXY SERVER IS CONFIGURED DUE TO MISSING LIBRARY

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APAR status

  • Closed as program error.

Error description

  • It has been identified that in some instances, AutoUpdate can
    fail to run when configured to connect using a proxy server.
    The specific instances in this APAR of AutoUpdate failing to
    run when configured to use a proxy server are due to the
    missing library:
    LWP-Protocol-connect-6.09
    Messages similar to the following might be visible in
    Autoupdate logs when this issue is occurring:
    [DEVEL] Attempting to retrieve
    https://qmmunity.q1labs.com/autoupdates/manifest_list?version=7.
    3.2.20190522204210&customer=<customer_name>&lastau=1561730898&la
    stpatch=1561730898&vendor=Q1%20Labs
    [WARN] Could not retrieve "manifest_list": 500 Can't connect to
    <proxy_server>:3128 (Crypt-SSLeay can't verify hostnames)
    

Local fix

Problem summary

  • This issue was fixed through Autoupdate.
    

Problem conclusion

  • This issue was fixed through Autoupdate.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ18339

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-08-14

  • Closed date

    2020-07-13

  • Last modified date

    2020-07-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
14 July 2020