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IJ18179: LOG COLLECTION ON A HIGH AVAILABILITY SECONDARY CAN FAIL TO OCCUR AFTER INITIAL FAILOVER DUE TO MISSING JAR FILES

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APAR status

  • Closed as program error.

Error description

  • It has been identified that some required jar files are not
    copied to
    opt/ibm/si/services/ecs-ec-ingress/eventgnosis/lib/q1labs on a
    High Availability (HA) secondary appliance until a Deploy Full
    Configuration is performed after the HA secondary becomes
    active.
    

Local fix

  • From the Admin -> Advanced drop down menu:
    ** After failing over to Stanby system **
    1) Perform a Deploy Full Configuration
    After it completes successfully:
    2) Perform a Restart Event Collection Services
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    1 and 7.3.3 FixPack 5.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    1 and 7.3.3 FixPack 5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ18179

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-08-06

  • Closed date

    2020-09-18

  • Last modified date

    2020-10-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731"}]

Document Information

Modified date:
09 October 2020