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IJ18097: REPORTS CAN FAIL TO GENERATE WHEN REQUIRED SPILLOVER FOLDER WITH PERMISSIONS FAILS TO BE CREATED

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APAR status

  • Closed as program error.

Error description

  • It has been identified that reports can fail to generate due to
    a required spillover folder with proper permissions not being
    generated as expected. The folder is required for proper
    report_runner functionality.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [report_runner] [main]
    com.q1labs.cve.accumulation.definition.GlobalViewConfiguration:
    [ERROR] [NOT:0000003000][/- -] [-/- -]Error reading custom
    properities.
    [report_runner] [main]
    com.q1labs.frameworks.cache.SpilloverCacheException:
    java.lang.Exception: Unable to create cache directory in
    /store/transient/report_runner/CustomPropertyCache. Possibly
    insufficient permissions?
    [report_runner] [main]    at
    com.q1labs.frameworks.cache.ChainAppendCache.commitCurrentBuffer
    ToDisk(ChainAppendCache.java:2118)
    [report_runner] [main]    at
    com.q1labs.frameworks.cache.ChainAppendCache.addDiskEntry(ChainA
    ppendCache.java:1129)
    [report_runner] [main]    at
    com.q1labs.frameworks.cache.ChainAppendCache.access$100(ChainApp
    endCache.java:43)
    [report_runner] [main]    at
    com.q1labs.frameworks.cache.ChainAppendCache$1.removeEldestEntry
    (ChainAppendCache.java:465)
    [report_runner] [main]    at
    java.util.LinkedHashMap.afterNodeInsertion(LinkedHashMap.java:31
    0)
    [report_runner] [main]    at
    java.util.HashMap.putVal(HashMap.java:675)
    [report_runner] [main]    at
    java.util.HashMap.put(HashMap.java:623)
    [report_runner] [main]    at
    com.q1labs.frameworks.cache.ChainAppendCache$1.put(ChainAppendCa
    che.java:392)
    [report_runner] [main]    at
    com.q1labs.frameworks.cache.ChainAppendCache$1.put(ChainAppendCa
    che.java:367)
    [report_runner] [main]    at
    com.q1labs.frameworks.cache.ChainAppendCache.put(ChainAppendCach
    e.java:1108)
    [report_runner] [main]    at
    com.q1labs.core.shared.ariel.CustomPropertyServices.constructAnd
    CacheProperty(CustomPropertyServices.java:394)
    [report_runner] [main]    at
    com.q1labs.core.shared.ariel.CustomPropertyServices.loadCustomPr
    operty(CustomPropertyServices.java:523)
    [report_runner] [main]    at
    com.q1labs.core.shared.ariel.CustomPropertyServices.getCustomPro
    pertyNoCache(CustomPropertyServices.java:74)
    [report_runner] [main]    at
    com.q1labs.cve.accumulation.definition.GlobalViewConfiguration.t
    estCustomEventProperties(GlobalViewConfiguration.java:559)
    [report_runner] [main]    at
    com.q1labs.cve.accumulation.definition.GlobalViewConfiguration.r
    ead(GlobalViewConfiguration.java:513)
    [report_runner] [main]    at
    com.q1labs.cve.accumulation.definition.GlobalViewConfiguration.l
    oad(GlobalViewConfiguration.java:593)
    [report_runner] [main]    at
    com.q1labs.cve.accumulation.definition.GlobalViewConfiguration.g
    etInstance(GlobalViewConfiguration.java:195)
    [report_runner] [main]    at
    com.q1labs.reporting.charts.ArielChart.setData(ArielChart.java:5
    24)
    [report_runner] [main]    at
    com.q1labs.reporting.ReportTemplate.rebuildTemplate(ReportTempla
    te.java:1260)
    [report_runner] [main]    at
    com.q1labs.reporting.ReportTemplate.read(ReportTemplate.java:239
    )
    [report_runner] [main]    at
    com.q1labs.reporting.ReportServices.reload(ReportServices.java:8
    71)
    [report_runner] [main]    at
    com.q1labs.reporting.ReportRunner.main(ReportRunner.java:140)
    [report_runner] [main] Caused by:
    [report_runner] [main] java.lang.Exception: Unable to create
    cache directory in
    /store/transient/report_runner/CustomPropertyCache. Possibly
    insufficient permissions?
    [report_runner] [main]    at
    com.q1labs.frameworks.cache.ChainAppendCache.commitCurrentBuffer
    ToDisk(ChainAppendCache.java:2117)
    [report_runner] [main]    ... 21 more
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    2 and 7.3.3 FixPack 6.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.1 FixPack
    2 and 7.3.3 FixPack 6.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ18097

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-08-02

  • Closed date

    2020-11-16

  • Last modified date

    2020-12-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU008","label":"Security"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732"}]

Document Information

Modified date:
12 January 2021