IBM Support

IJ18066: QRADAR USER INTERFACE CAN BECOME INACCESSIBLE DUE TO TOMCAT TXSENTRY WHEN USING 'TOP CATEGORY TYPES' DASHBOARD ITEM

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APAR status

  • Closed as program error.

Error description

  • It has been identified that in some instances the "Top Category
    Types" Dashboard item can lead to a TXSentry killing the tomcat
    process.  When this occurs, the QRadar User Interface can become
    inaccessible.
    Messages similar to the following might be visble in
    /var/log/qradar.log when this issue is occurring:
    TX on host 1console_ip: pid=5919 age=616 IP=127.0.0.1
    port=40362 locks=42 query='SELECT id, parent_id, category_name,
    chain_name, offense_count, attacker_count, target_count,
    event_count, start_time, end_time FROM
    category_type_summary_proc(323, true, '1,2') WHERE parent_id
    NOT IN(10000,11000,14000) AND id NOT IN(10000,11000,14000) AND
    MOD(id, 1000)<>0 ORDER BY offense_count desc LIMIT 5 '
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Patch
    1 and 7.3.2 Patch 6.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Patch
    1 and 7.3.2 Patch 6.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ18066

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-08-01

  • Closed date

    2019-12-09

  • Last modified date

    2020-01-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
09 January 2020