IBM Support

IJ17949: WINCOLLECT AGENT ONLY RUNS A DNS LOOKUP WHEN THE AGENT IS RESTARTED

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APAR status

  • Closed as program error.

Error description

  • It has been identified that there are instances where a
    WinCollect Agent should run a refresh DNS Lookup.
    For example:
    When using Event Forwarding
    Current WinCollect Agent behavior:
    The WinCollect Agent runs and does a DNS look-up when it gets
    its first event from the Windows Computer in an attempt to
    resolve the proper IP and then cache this IP.
    This IP is used in the originating computer field in the
    payload.
    If the Windows Computer is switched between a wired/wireless
    connection it effectively receives a new IP address.  The
    WinCollect Agent caches the event, and does not perform a DNS
    query for a new IP.
    The Windows Computer asset does not get a new IP address
    registered for it until the WinCollect Agent is restarted.
    

Local fix

  • No workaround available.
    

Problem summary

  • It has been identified that there are instances where a
    WinCollect Agent should run a refresh DNS Lookup.
    For example:
    When using Event Forwarding
    Current WinCollect Agent behavior:
    The WinCollect Agent runs and does a DNS look-up when it gets
    its first event from the Windows Computer in an attempt to
    resolve the proper IP and then cache this IP.
    This IP is used in the originating computer field in the
    payload.
    If the Windows Computer is switched between a wired/wireless
    connection it effectively receives a new IP address.  The
    WinCollect Agent caches the event, and does not perform a DNS
    query for a new IP.
    The Windows Computer asset does not get a new IP address
    registered for it until the WinCollect Agent is restarted.
    

Problem conclusion

  • This issue was fixed in WinCollect version 7.2.9 Patch 1
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ17949

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-07-29

  • Closed date

    2019-11-18

  • Last modified date

    2019-11-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Edition":""}]

Document Information

Modified date:
18 November 2019