IBM Support

IJ17323: QRADAR USERS THAT HAVE BEEN CREATED WITH INVALID CHARACTERS CANNOT ASSIGN OR CLOSE OFFENSES

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APAR status

  • Closed as program error.

Error description

  • It has been identified that QRadar users (LDAP) created with
    invalid characters cannot assign or close Offenses.
    Invalid characters characters are defined as this regular
    expression:
    [\t\n\f\r\p{Z}-[ ]]
    A message similar to the following is generated in the QRadar
    User Interface:
    Application error
    An error has occurred. Return and attempt the action again. If
    the problem persists, please contact customer support for
    assistance.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [tomcat.tomcat] [admin@127.0.0.1 (1286)
    /console/do/sem/properties] java.lang.IllegalArgumentException:
    userName is not a valid user or authorized service:
    <user@domain>
    [tomcat.tomcat] [admin@127.0.0.1 (1286)
    /console/do/sem/properties] java.lang.IllegalArgumentException:
    userName is not a valid user or authorized service:
    <user@domain>
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 732 FixPack 5
    and 733.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 732 FixPack 5
    and 733.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ17323

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-06-28

  • Closed date

    2019-11-05

  • Last modified date

    2019-11-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
05 November 2019