IBM Support

IJ17231: LARGER QRADAR APPS CAN FAIL TO INSTALL DUE TO A TIMEOUT VALUE BEING REACHED DURING THE INSTALLATION

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APAR status

  • Closed as program error.

Error description

  • It has been identified that in some instances, large QRadar
    Apps (eg Pulse, UBA) can fail to install due to a timeout value
    being reached during the installation process.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    Pulse
    [tomcat.tomcat] [pool-1-thread-4]
    com.q1labs.uiframeworks.application.api.service.builders.shared.
    AsyncBuildStageTask: [ERROR] [NOT:0000003000][127.0.0.1/- -]
    [-/- -]An exception occurred while building app asynchronously.
    Triggering rollback.
    [tomcat.tomcat] [admin@127.0.0.1
    com.ibm.si.content_management.utils.AppFrameworkAPIClient:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Install of app
    1354 did not complete
    cat.tomcat] [pool-1-thread-4]
    com.q1labs.uiframeworks.application.api.exception.AppDockerImage
    BuildException: An error occurred while building docker image.
    Task state is PROCESSING
    [tomcat.tomcat] [pool-1-thread-4]    at
    com.q1labs.uiframeworks.application.api.service.builders.shared.
    DockerBuildProcessor.process(DockerBuildProcessor.java:80)
    [tomcat.tomcat] [pool-1-thread-4]    at
    com.q1labs.uiframeworks.application.api.service.builders.shared.
    AsyncBuildStageTask.runTask(AsyncBuildStageTask.java:209)
    [tomcat.tomcat] [pool-1-thread-4]    at
    com.ibm.si.frameworks.taskmanagement.Task.run(Task.java:108)
    [tomcat.tomcat] [pool-1-thread-4]    at
    java.util.concurrent.Executors$RunnableAdapter.call(Executors.ja
    va:522)
    [tomcat.tomcat] [pool-1-thread-4]    at
    java.util.concurrent.FutureTask.run(FutureTask.java:277)
    [tomcat.tomcat] [pool-1-thread-4]    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1160)
    [tomcat.tomcat] [pool-1-thread-4]    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:635)
    [tomcat.tomcat] [pool-1-thread-4]    at
    java.lang.Thread.run(Thread.java:812)
    [tomcat.tomcat] [admin@127.0.0.1]
    com.ibm.si.content_management.ContentManager: [ERROR]
    [NOT:0000003000][10.85.4.133/- -] [-/- -]Failed to import
    content file [/store/tmp/cmt/out/Pulse_2/extension_zip.xml]
    [tomcat.tomcat] [admin@127.0.0.1]
    com.ibm.si.data_ingestion.api.impl.cmt.tasks.InstallExtensionTas
    k: [ERROR] [NOT:0000003000][10.85.4.133/- -] [-/- -]installing
    extension with id = 301 failed: An error occurred installing
    application. Please see error logs for details.
    [tomcat.tomcat] [admin@127.0.0.1] java.lang.Exception: An error
    occurred installing application. Please see error logs for
    details.
    [tomcat.tomcat] [admin@127.0.0.1]    at
    com.ibm.si.data_ingestion.api.impl.cmt.tasks.InstallExtensionTas
    k.runTask(InstallExtensionTask.java:85)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    com.ibm.si.frameworks.taskmanagement.Task.run(Task.java:108)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    java.util.concurrent.Executors$RunnableAdapter.call(Executors.ja
    va:522)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    java.util.concurrent.FutureTask.run(FutureTask.java:277)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1160)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:635)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    java.lang.Thread.run(Thread.java:812)
    UBA
    [tomcat.tomcat] [pool-1-thread-9]
    com.q1labs.uiframeworks.application.api.exception.AppDockerImage
    BuildException: An error occurred while building docker image.
    Task state is PROCESSING
    [tomcat.tomcat] [pool-1-thread-9]    at
    com.q1labs.uiframeworks.application.api.service.builders.shared.
    DockerBuildProcessor.process(DockerBuildProcessor.java:80)
    [tomcat.tomcat] [pool-1-thread-9]    at
    com.ibm.si.frameworks.taskmanagement.Task.run(Task.java:108)
    [tomcat.tomcat] [pool-1-thread-9]    at
    com.q1labs.uiframeworks.application.api.service.builders.shared.
    AsyncBuildStageTask.runTask(AsyncBuildStageTask.java:209)
    [tomcat.tomcat] [pool-1-thread-9]    at
    java.util.concurrent.Executors$RunnableAdapter.call(Executors.ja
    va:522)
    [tomcat.tomcat] [pool-1-thread-9]    at
    java.util.concurrent.FutureTask.run(FutureTask.java:277)
    [tomcat.tomcat] [pool-1-thread-9]    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1160)
    [tomcat.tomcat] [pool-1-thread-9]    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:635)
    [tomcat.tomcat] [pool-1-thread-9]    at
    java.lang.Thread.run(Thread.java:812)
    [tomcat.tomcat] [admin@127.0.0.1]
    com.ibm.si.content_management.utils.AppFrameworkAPIClient:
    [ERROR] [NOT:0000003000][192.168.50.20/- -] [-/- -]Install of
    app 1602 did not complete
    [tomcat.tomcat] [admin@127.0.0.1]
    com.ibm.si.content_management.ContentManager: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Failed to import content
    file
    [/store/tmp/cmt/out/User_Behavior_Analytics/ubaApp-3143-release-
    3.2.0-201903211320.xml]
    [tomcat.tomcat] [admin@127.0.0.1]
    com.ibm.si.data_ingestion.api.impl.cmt.tasks.InstallExtensionTas
    k: [ERROR] [NOT:0000003000][192.168.50.20/- -] [-/-
    -]installing extension with id = 551 failed: An error occurred
    installing application. Please see error logs for details.
    [tomcat.tomcat] [admin@127.0.0.1] java.lang.Exception: An error
    occurred installing application. Please see error logs for
    details.
    [tomcat.tomcat] [admin@127.0.0.1]    at
    com.ibm.si.data_ingestion.api.impl.cmt.tasks.InstallExtensionTas
    k.runTask(InstallExtensionTask.java:85)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    com.ibm.si.frameworks.taskmanagement.Task.run(Task.java:108)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    java.util.concurrent.Executors$RunnableAdapter.call(Executors.ja
    va:522)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    java.util.concurrent.FutureTask.run(FutureTask.java:277)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1160)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:635)
    [tomcat.tomcat] [admin@127.0.0.1]    at
    java.lang.Thread.run(Thread.java:812)
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.0.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.0.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ17231

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-06-25

  • Closed date

    2020-03-18

  • Last modified date

    2020-03-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Edition":""}]

Document Information

Modified date:
18 March 2020