IBM Support

IJ17186: EVENTS CAN SOMETIMES BE DROPPED WHEN AN EVENT COLLECTOR IS USED FOR MULTIPLE TENANTS

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APAR status

  • Closed as program error.

Error description

  • It has been identified that events can be dropped when an Event
    Collector is configured for use by Log Sources for multiple
    tenants.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [ecs-ec.ecs-ec]
    com.q1labs.semsources.filters.TenantQueuedEventThrottleFilter:
    [WARN] [Tenant:1:<name>] Event dropped while attempting to add
    to Tenant Event Throttle queue. The Tenant Event Throttle queue
    is full.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 GA.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 GA.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ17186

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-06-24

  • Closed date

    2019-12-06

  • Last modified date

    2019-12-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
06 December 2019