IJ16975: WORKFLOW ICON DOES NOT RESET TO INACTIVE SHAPE WHEN WF PROCESS ENDS WITH AN INTERACTION NODE THAT GOES TO NEW WORKORDER

APAR status

• Closed as program error.

Error description

• When a WF process ends it should reset the Route WF toolbar
  button to the inactive shape.
  
  When your WF process ends with an INTERACTION node that goes to
  a newly created WO the shape does not reset for the WO that was
  started into WF.  The newly created WO also shows the active
  shape for the Route WF toolbar button.
  
  Both should show as inactive as neither WO is active in  WF.
  
  This is similar to APAR IV26310 but that was for an Interaction
  node that went to Start Center.
  
  In the steps below the purpose of the WF process is to create a
  new WO from the WO you are working with, then to end the WF
  process and go to the new WO.
  
  STEPS TO REPRODUCE:
  1. Go to the Actions application and create a new Action:
       Action: CREATEWOTST
    Object: WORKORDER
    Type:   Application Action
    Value:  CREATEWO
  2. Save.
  3. Create a new WF process for Workorder with these nodes:
              Start------>Interaction------->Stop
  4. On the Action Arrow from Start to Interaction add the Action
  CREATEWOTST created above.
  5. The properties for the Interaction node are:
       Application:  WOTrack
    Relation:     newworkorder
  6. Save, Enable, Activate.   If the dialog about Adding WF
  Support to the WO applications appears, click OK.   When it is
  finished you will have to log out and log back in to continue.
  7. Go to WOTrack and create a new WO.
  8. Click on the Route WF button to start the new WO into the
  process created above.
  
  RESULTS:
  The message that the WF Process has been stopped is displayed
  and now you see the newly created WO, the one created by the WF
  process (not the one created in step 7 above) in the WOTrack
  screen.
  Note that the Route WF toolbar button is in the active shape
  but the new WO is not in WF.
  Query up the WO created in step 7 above and you will see that
  it's Route WF toolbar button is also in the active shape.
  But if you go to View WF History it says the process was
  stopped so it should no longer have the active shape.
  If you click the New Work Order button that new WO will also
  display the active shape for the Route WF toolbar button.
  
  EXPECTED RESULTS
  You should see the newly created WO but its Route WF button
  should be in the inactive shape.
  The Route WF button for the WO created in step 7  should be in
  the inactive shape.
  The Route WF button for the any other WO you create should be
  in the inactive shape.
  
  VERSION INFORMATION:
  7.6.0.8 and in the pre-GA 7.6.1.2.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo workflow users                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * WORKFLOW ICON DOES NOT RESET TO INACTIVE SHAPE WHEN WF       *
  * PROCESS ENDS WITH AN INTERACTION NODE THAT GOES TO NEW       *
  * WORKORDER                                                    *
  ****************************************************************
  h4. Description
  When a WF process ends it should reset the Route WF toolbar
   button to the inactive shape.
   When your WF process ends with an INTERACTION node that goes
  to
   a newly created WO the shape does not reset for the WO that
  was
   started into WF. The newly created WO also shows the active
   shape for the Route WF toolbar button.
   Both should show as inactive as neither WO is active in WF.
   This is similar to APAR IV26310 but that was for an
  Interaction
   node that went to Start Center.
   In the steps below the purpose of the WF process is to create
  a
   new WO from the WO you are working with, then to end the WF
   process and go to the new WO.
   STEPS TO REPRODUCE:
   1. Go to the Actions application and create a new Action:
   Action: CREATEWOTST
   Object: WORKORDER
   Type: Application Action
   Value: CREATEWO
   2. Save.
   3. Create a new WF process for Workorder with these nodes:
   Start------>Interaction------->Stop
   4. On the Action Arrow from Start to Interaction add the
  Action
   CREATEWOTST created above.
   5. The properties for the Interaction node are:
   Application: WOTrack
   Relation: newworkorder
   6. Save, Enable, Activate. If the dialog about Adding WF
   Support to the WO applications appears, click OK. When it is
   finished you will have to log out and log back in to continue.
   7. Go to WOTrack and create a new WO.
   8. Click on the Route WF button to start the new WO into the
   process created above.
   RESULTS:
   The message that the WF Process has been stopped is displayed
   and now you see the newly created WO, the one created by the
  WF
   process (not the one created in step 7 above) in the WOTrack
   screen.
   Note that the Route WF toolbar button is in the active shape
   but the new WO is not in WF.
   Query up the WO created in step 7 above and you will see that
   it's Route WF toolbar button is also in the active shape.
   But if you go to View WF History it says the process was
   stopped so it should no longer have the active shape.
   If you click the New Work Order button that new WO will also
   display the active shape for the Route WF toolbar button.
   EXPECTED RESULTS
   You should see the newly created WO but its Route WF button
   should be in the inactive shape.
   The Route WF button for the WO created in step 7 should be in
   the inactive shape.
   The Route WF button for the any other WO you create should be
   in the inactive shape.
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels